General Terms & Conditions



1.1 The GCS define the rights and obligations of the parties in connection with the sale of products/services (hereinafter the "products/services") through the Prairie by Coco website (hereinafter the "website"). Throughout the site, the terms “we”, “us” and “our” refer to Prairie by Coco. These GCS govern all purchases made on this website.

1.2. The GCS are concluded between, on one side, Prairie by Coco (Coralie Herbert, Paleisstraat 81, 2018 Antwerpen,, +32474538804), affiliated to PRODUCTIONS ASSOCIEES ASBL, registered with the Banquet Carrefour des Enterprises (Central Enterprises Database) of Belgium under number 0896.755.397 (VAT BE 0896.755.397) with its registered office at 70, Rue Emile Ferron, 1060 Brussels, Belgium, hereinafter the "seller", and, on the other side, the person placing the order, hereinafter the "purchaser". The purchaser and the seller are hereinafter jointly referred to as the "parties".

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.3 Any order implies that the purchaser has previously consulted and expressly accepts the GCS without this acceptance being subject to a handwritten signature on the part of the purchaser. In accordance with the provisions of the law of 9 July 2001 that lays down certain regulations concerning the legal framework for electronic signatures, the validation of the order form constitutes an electronic signature that, between the parties, has the same value as a handwritten signature and that constitutes proof of the order in its entirety and of the payability of the amounts due in performance of the order.

1.4 The purchaser declares that he/she has full legal capacity. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or Products, use of the Service or Products, or access to the Service or Products or any contact on the website through which the service is provided or products are sold, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 



The products/services offered for sale are those that feature on the website, with a description of their essential characteristics, on the date and time when the purchaser consults them on the website, and within the limits of the stocks available.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. The seller uses all reasonable means to display the availability of products/services on the website in real time, but cannot be held responsible if a product is no longer available to honour the order. If one of the products/services ordered is unavailable, the purchaser will be informed of the fact and will have the option of changing the order or cancelling it, in the latter case being refunded for the amount of the order if payment has already been made.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



3.1 The price of each product is displayed on the website in euros and including VAT. This price is valid in the countries for which delivery is possible and does not include the costs of preparing and delivering the order, which are also payable by the purchaser, or the deduction of the amount of any discount or purchase voucher granted to the purchaser. The seller reserves the right to change his prices at any time, without any notice, but the products/services will be invoiced on the basis of the purchase price that applied at the time of placing the order.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

3.2 When placing the order the purchaser undertakes to pay, in addition to the purchase price of the products/services ordered, the costs of preparation and delivery (hereinafter the "costs"). These costs vary according to the type and quantity of products/services ordered and the chosen delivery method, and include VAT. The purchaser can consult the amount of these costs on the website and consult his "Basket" that shows a calculation of the total amount corresponding to the purchase price of the products/services plus costs. These costs remain payable and will not be reimbursed if the purchaser returns all or part of the order by virtue of his right of withdrawal.

3.3 The products/services are only delivered in the countries for which the website authorizes delivery. Any incorrect delivery address is the responsibility of the purchaser and may give rise to additional costs. The delivery times listed are not binding but are purely indicative. No late delivery may give rise to the payment of damages for the benefit of the purchaser. The seller is entitled to make part deliveries. In the case of the non-delivery of goods, any sums paid by the purchaser will be reimbursed with no interest or compensation.



4.1 To place an order, the purchaser must complete the order form that is available on the website and on which he/she will give the information that permits identification, in particular his or her surname, first name and delivery address. In so doing, the purchaser accepts in full and without reservation all of these GCS and undertakes to pay in full the total amount owing. The seller cannot be held responsible for the consequences of the communication of incorrect information.

The seller reserves the right to refuse any order you place on the website. He may, in his sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that the seller makes a change to or cancel an order, he may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. He reserves the right to limit or prohibit orders that, in his sole judgment, appear to be placed by dealers, resellers or distributors.

The purchaser agrees to provide current, complete and accurate purchase and account information for all purchases made at the website. He agrees to promptly update his account and other information, including his email address and credit card numbers and expiration dates, so that the seller can complete his transactions and contact him as needed.

For more detail, please review our Return Policy.

4.2 The seller will confirm each order placed by sending an email that states in particular:

1° The principal characteristics of the product or service ordered;

2° The identity of the seller and in particular his company number and trading name;

3° The geographical address of the seller as well as his telephone number and email address;

4° The total price of the products and services including all taxes and additional costs of transport, delivery, etc.;

5° The means of payment, of delivery and execution and the time range on which the company undertakes to deliver the goods or perform the services;

6° The procedures foreseen by the company for handling complaints;

7° The conditions, the deadline and the procedures for exercising the right of withdrawal;

8° The conditions by which the consumer would cease to benefit from the right of withdrawal, as laid down in article 7 of the GCS;

9° The existence of a one-month guarantee of conformity for the dried flower bouquets, as an exception of the two-year guarantee as foreseen by articles 1649bis to 1649octies of the Civil Code, and a guarantee against hidden defects, as foreseen by articles 1641 to 1649 of the Civil Code, and by article 10 of the GCS;

10° The possibility of recourse to the European Dispute Resolution platform to initiate proceedings for an amicable resolution;

11° If applicable, the existence of after-sales assistance for the consumer, of after-sales service and commercial guarantees, as well as the associated conditions; Not applicable for dried flower bouquets.

12° If applicable, the duration of the contract or, if it is an open-ended contract or one that is automatically renewable, the conditions for terminating the contract;

13° If applicable, the minimum duration of the consumer's obligations by virtue of this contract;

14° If applicable, the existence of a deposit or other financial guarantees to be paid or financed by the purchaser; The data registered by the seller, together with the order confirmation, will constitute proof of the contractual relations between the parties.

4.3 The seller reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the purchaser, full or partial non-payment on a previous order, refused authorisation for a payment by a credit card on the part of a bank or for any other valid reason. In which case, the seller's liability cannot under any circumstances be invoked.



5.1 Purchases are paid for by a credit card of the Visa or Mastercard type, bank cards of the “Maestro” type, via Paypal, or by cash when picking up the order

5.2 Products ordered remain the property of the seller until payment in full of the purchase price and costs indicated at the time of placing the order.



6.1 The seller makes deliveries in Europe. For deliveries outside Europe, please contact the seller to discuss whether or not a delivery will be possible. Any taxes and import costs are payable by the purchaser.

6.2 The order is delivered to the address given by the purchaser.

6.3 For a delivery in Belgium, the seller will make every effort to ensure that the order is despatched to the delivery address within 30 working days following validation of the order and receipt of payment. The parcel delivery service will go to this address between 8 am and 6 pm on working days, unless agreed otherwise with the seller, and present the parcel or parcels to the recipient or to any other person present at this given address. If nobody is home, a notice of attempted delivery will be left at the delivery address. It will then be for the purchaser to contact the parcel delivery service to agree either a new delivery date at the same address or a new delivery date at a different address or collection at the nearest Post Office. Failure to do so within 15 days from the date of the attempted delivery notice left by the parcel delivery service or if the purchaser is absent on the occasion of a second delivery attempt will result in the order being returned automatically to the seller, who will contact the purchaser to schedule a new delivery of the order. In this case, the purchaser can be charged for additional delivery costs.

6.4 For a delivery outside Belgium, the seller will make every effort to ensure that the order is delivered within 45 days following validation of the order if inside the European Union and within 60 days for the rest of the world. The means of delivery will depend on the postal services in the country in question.

6.5 If the purchaser has designated the parcel delivery service, the transfer of risks to the purchaser shall be made at the moment the products ordered are made available to the delivery service. Material proof that they have been made available will be provided by the control system used by the parcel delivery service.

6.6 It is the purchaser's responsibility to check dispatches on arrival and to express any reservations or complaints that may seem justified, or even to refuse the parcel if it looks as if it has been opened or if it shows clear signs of damage.

If there are any complaints after taking delivery of the order it is essential to send an email to mentioning “Delivery complaint", with supporting photos, within 48 hours of taking delivery of the order.



7.1 The purchaser has a period of fourteen (14) calendar days, commencing the day after the delivery date, to cancel his purchase, without penalty and without having to provide justification, in accordance with Belgian economic law. Within this period, the purchaser must inform the seller of his intention to make use of his right of withdrawal in the following way:

  • Send an email to
- Provide surname and first name of the purchaser

  • Give a detailed description of the article or articles in question, with quotation of the invoice number and date of issue


  • by completing the form available on the SPF Economie (Belgian Federal Public Service, Economy) website

7.2 The return to the seller shall be made to the address given on the parcel, except for any instructions to the contrary given to the purchaser who must retain proof of dispatch.

7.3 If the purchaser wants to exchange the products rather than obtain a refund, he/she must state this in the e-mail, following which the seller will inform the purchaser of the article availability and of any supplement payable or partial reimbursement as applicable.

7.4 All costs and risks linked to the dispatch of returned products are borne by the purchaser.

7.5 If the purchaser has recourse to his right of withdrawal and returns the products no later than fourteen (14) days following the communication of his decision to withdraw in accordance with the procedures agreed in the preceding paragraphs, the seller undertakes to reimburse the purchaser for the amount of the purchase price on reception of the products by the seller.

7.6 In the event of reimbursement for products/services returned, the seller will credit the credit card used for the payment of the said products for an amount equal to the purchase price of the said products, less the amount of purchase vouchers or discounts accepted at the time of placing the order. The purchaser will be reimbursed in accordance with the procedures agreed with the bank that issued the card.

7.7 The purchaser can only invoke the right of withdrawal if the products supplied have been used, have been damaged, have elements missing, or have had their labels removed.

7.8 The products must be returned with suitable protection, in their original packaging, in perfect condition for resale, and accompanied by any accessories, instructions for use, etc, failing which they can neither be accepted as returned nor exchanged.

7.9 Customised or personalised products/services may not be accepted as returned or exchanged, unless exceptionally agreed by the seller.

7.10 Products returned but that cannot be accepted as returned by the seller remain with the seller at the purchaser's disposal. The purchaser remains bound to pay for them. In the event of abnormal or abusive returns the seller reserves the right to refuse subsequent orders.

7.11 The seller indicates on the website the conditions, deadline and procedures that apply to the right of withdrawal as well as the model form for withdrawal.



8.1 The seller collects data of a personal nature regarding purchasers, which are transmitted on the website or by e-mail. He undertakes not to divulge these data to third parties. They are confidential. They will be used by the seller's internal services solely for processing orders with the aim of strengthening and personalising communication, in particular through information letters/e-mails as well as in the framework of the website personalisation in line with the stated preferences of the purchasers or for monitoring solvency.

8.2 The seller therefore does not sell, market or loan to third parties information on purchasers. The seller undertakes to first inform the purchaser of any transfer to or use by third parties of data of a personal nature and to allow him to exercise the right of refusal. The seller can also provide to third parties statistics concerning his purchasers, his sales, the structure of exchanges and information on his website, but these statistics will not contain any personal data. This article cannot, however, prevent the cession or transfer of activities to a third party.

8.3. The seller only retains data of a personal nature during the time needed to achieve the specific purposes with a view to which the processing is effected. To determine the appropriate period, account is taken of the quantity, nature and sensitivity of personal data, the purposes for which they are processed and the possibility of achieving these purposes by other means. Account is also taken of the need to conform to legal and regulatory obligations. When the data are no longer needed they will be destroyed.

8.4. Provided the legal conditions are fulfilled, the purchaser is entitled:

  • to request information to find out whether the seller possesses personal information and, if so, what this information is and for what purposes it is processed;
  • to access his or her personal data and, if necessary, to correct them; • to have his or her personal data deleted or their use limited;
  • to lodge a complaint with the Data Protection Authority. The purchaser can exercise the rights mentioned hereabove by means of a dated and signed request accompanied, for security reasons, by a copy of his or her ID.

The request can be addressed to the seller by post to Paleisstraat 81, 2018 Antwerpen, Belgium and by e-mail to Your submission of personal information is governed by our Privacy Policy. If the request is clearly unfounded, access may be refused and reasonable costs can be invoiced.



The seller contracts obligations of means only, for all stages of access to the website, from the order to delivery and subsequent services. The seller cannot be held responsible for any inconveniences or damage inherent in the use of the Internet, specifically an interruption of service, exterior intrusion, or the presence of computer viruses, or any fact that could be described as a force majeure. In any event, the responsibility of the seller by the terms of the GCS cannot exceed an amount equal to the amounts paid or payable at the time of the transaction at the origin of the said responsibility.



The products/services benefit from the statutory guarantee of conformity, laid down in articles 649bis to 1649octies of the Civil Code, and the statutory guarantee covering hidden defects, laid down in articles 1641 to 1649 of the Civil Code. Among other things, the purchaser is entitled to have the seller repair or replace free of charge any products presenting non-conformities within two years of delivery (2 months for the candles and the dried flower bouquets), provided the request is submitted within two months of discovering the non-conformity (2 weeks for candles and dried flower bouquets). If a non-conformity appears within the first six months (2 weeks for candles and dried flower bouquets), the seller is a priori deemed to be responsible. However, the seller can be exonerated from this responsibility if the non-conformity is due to improper use on the part of the purchaser (ex. The bouquet was placed in direct sunlight, or the candle was not placed or used according to the candle care & safety instructions on the website). If a non-conformity appears subsequently, the seller can request the purchaser to prove that it is a non-conformity that existed at the time of delivery of the article.



The site content, including the underlying technology, may be protected by copyright, trademark law or any other intellectual property right. The seller authorises the purchaser to place on his own website a simple link for direct access to the seller's website. On the other hand, any hypertext link to the website that uses framing, in-line or deep linking technology is forbidden. In any event, any link must be withdrawn on simple request by the seller.



The purchaser has the option of contacting the seller by means of the contact form available in the "Contact" section or by means of the e-mail address



If one or more of the GCS provisions should prove to be invalid the other provisions will retain their full force and scope.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service and products will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the services or product for indefinite periods of time or cancel the services and products at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service or product is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Prairie by Coco, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Prairie by Coco and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Questions about the Terms of Service should be sent to us at


  1. PROOF

The computerised registers, kept in the computing systems of the seller and his partners, will be considered as proof of communications, orders and payments made between the parties. In the framework of their relations, the parties accept the principle of electronic proof (for example: e-mail, backups, etc.). 



You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



The GCS or Terms of Service, and any separate agreements whereby we provide you Services are governed by and shall be construed in accordance with the laws of Belgium.

In case of dispute, an amicable solution will be sought before taking any legal action. The seller and purchaser may also have recourse to the European Dispute Resolution platform. Failing an amicable resolution, the courts of the Brussels judicial district will have jurisdiction.